hào Nail + Bar is committed to providing a relaxing and delightful atmosphere. The following policies are intended to enhance everyone’s experience while visiting our salon.
Walk-ins are always welcome. We recommend booking appointments in advance so that we may accommodate your requests. The appointment is available to reserve on our website at www.chaonailbar.com or through our iOS/Android app or call us at 615-649-8106.
Please plan to arrive 10-15 minutes prior to your appointment to allow time to relax and enjoy complimentary beverages prior to your service.
Please notify us in the event that you are late. We will try our best to accommodate the full service but we cannot guarantee due to the potential time restraints.
Not all services are available for online appointments; please contact our salon to make a specific reservation and/or request. A credit card is required to secure your appointment. You may pay for your services on the day of your appointment with cash, credit card, or gift card.
For a group of 4 or more, a 50% deposit is required at the time of booking. A 10% service charge will be added to the total amount upon service completion. Complimentary tipping is left to the discretion of our guests.
We require that cancellations be made 24 hours in advance. A $25 fee will be applied to cancellation made less than 24 hours prior to your appointment time.
No-shows and group cancellations less than 24 hours will be charged 50% of the service fee of your originally scheduled appointment.
Chào Nail + Bar reserves the right to revise, discontinue, or adjust prices and services without prior notification.
To create transparency in our pricing system, a 6% service fee will be added to the overall completed service invoice. A portion of it is dispersed to cover the operational overhead and sustainability, and the remainder is an administrative fee.
Service prices do not include gratuity. Complimentary tipping is left to the discretion of our guests. Chào Nail + Bar’s Gift Cards cannot be used for gratuity.
Chào Nail + Bar Gift Cards are not redeemable for cash and cannot be used to secure an appointment or pay no-show penalties or gratuity.
Chào Nail + Bar welcomes Cash, Apple Pay, Gift Cards, Debit Cards, MasterCard, Visa, American Express, and Discover. We do not accept personal checks.
For Your Comfort
Please feel free to request a male or female nail artist/cosmetologist.
Chào Nail + Bar only uses our implements, polishes, and products. For your safety, we cannot use your personal tools.
Our salon is a smoke-free environment. This includes electronic cigarettes and vaporizers.
To maximize the comfort of all of our guests, we kindly request that mobile phones be on vibration/silent mode.
Chào Nail + Bar is not responsible for lost/stolen gift cards and/or personal belongings and/or damage to personal articles (including clothing or accessories).
Refusal of Service
We reserve the right to refuse service to anyone at any time, including safety concerns, medical concerns, and/or any other behavior that we feel is inappropriate. Maintaining a safe and friendly environment for our guests and staff are one of our top priorities.
All standard services include one complimentary glass of champagne, house wines, beer, and soft drinks. All complimentary alcoholic refreshment beverages are limited to one (1) drink per guest per visit. We do reserve the right to refuse alcohol to those who appear intoxicated.
No alcohol will be served to those under 21 years of age under any circumstances.
hào Nail + Bar is committed to providing a safe and healthy workplace for all of our guests. Keeping our guests and employees safe our first priority.
We set high standards for cleanliness and sanitation. We employ a dry heat sterilization process to sterilize all of our tools. The autoclave sterilizer forms a high pressure and temperature environment inhospitable for microbes, spores and fungi. We use all new disposable nail file, buffer and pumice stone for each service/client. All pedicure procedures are equipped with disposable liners protection.
Hand sanitizers are available for use throughout the salon. All surfaces are cleaned and disinfected between each service with medical graded disinfectant. Other high trafficked common areas throughout the salon are wiped down routinely. All of our staffs are trained to follow a proper sanitization protocols based on industry standards.
Our goal is to mitigate the potential transmission of Covid-19 in the workplace and community, and that requires full collaboration among staff and guests. We implement these following precaution measures to maintain compliance with state and local guidelines.
Touchless temperature check will be taken on all staff and guests upon arrival to ensure safety. Staff/guests with temperature reading of 100.4 degrees Fahrenheit or higher may not be permitted to enter and/or may be asked to reschedule the appointment/sent home.
We require all staff to wear masks and gloves when performing your services. We also require all guests entering the salon to wear appropriate protective face coverings as an extra safety precaution. Masks are also available for purchase in the salon.
All services will required a credit card to be save on file at the time of reservation. This is to limit physical interaction and the point-of-sale equipment.
We strictly follow local and state reopening guidelines that limit the number of employees and guests in our salon. Physical social distancing will be practiced in common areas and between workstations to minimize the potential risks.
We also adjust our schedules and services we offer on site at any given time to accommodate your requests and appointments.
Disposable cups will be used for all complimentary refreshments.
As we face the coronavirus challenge together, we’d greatly appreciate all your support and effort in keeping Chào Nail + Bar and our community safe. We remain committed and available to serve all of your personal care services.